Personally Identifiable Information

There is no need to reveal any personal information by which you can be identified, such as your name, address, telephone number, etc. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests, promotions or general inquiries. The following are some examples of how such information might be collected and used:

Email Newsletter
Our email newsletter is used to communicate new product availability, promotions and latest projects. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

Contests and Promotions
Email addresses that are submitted for entry in a contest or sweepstakes are used for the purpose of determining and notifying a winner. We may also use the email address to send follow up newsletters. You may, at any point of time, inform us that you are no longer interested in receiving our newsletter, and we will remove your e-mail address from further mailings. Once a prize is awarded in any contest or sweepstakes, information related to the winner will be maintained for internal administrative and auditing purposes.

Purchasing Products
When purchasing Lorena Gaxiola merchandise, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. Effective October 28th, 2013, the personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information with other marketers, please email us at customerservice@lorenagaxiola.com.

Pre-Order Purchases
All pre-order items may be subject to a charge which will be refunded and credited back in full to your original source of payment within 24 to 48 hours. You will then be charged for the purchased item upon shipment from our warehouse. If you have any questions or concerns regarding our pre-order policy, please email us at customerservice@lorenagaxiola.com.

Technical Information

If you require technical support, we will ask you for information necessary to analyse and resolve the issue — such as information about your computer hardware and software, internet connection details, and the nature of the problem you are experiencing. You will always be the person to make the ultimate decision whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We occasionally make names and addresses (but never e-mail addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive these offers please contact us by email at customerservice@lorenagaxiola.com. In addition, Lorena Gaxiola may retain the services of outside contractors to provide technical and business services for us. We require that these contractors keep the personally identifiable information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Lorena Gaxiola.

Please be advised that in certain instances, it may be necessary for Lorena Gaxiola to disclose your personal information to government officials or otherwise as required by our legal obligations.

Opting Out
How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to customerservice@lorenagaxiola.com, or via postal mail to Lorena Gaxiola 6.13, 55 Miller St Pyrmont NSW 2009 Australia. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two-weeks for your request to become effective. You may, at any time, access and verify, correct, update or remove your personal information and preferences on-line at www.lorenagaxiola.com and/or by contacting us by email at customerservice@lorenagaxiola.com.

Cookies
Lorena Gaxiola may also use cookies to track your visit to our Web site. While our Web servers may automatically log your IP address, this information does not identify you and you remain anonymous.

Website Traffic
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Lorena Gaxiola’s web site. Such information is not correlated with any personal information.

Security
Your Lorena Gaxiola account information is password-protected for your privacy and security. Lorena Gaxiola will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

Links to Third Party Sites
Please be aware that our site may contain links to other sites hosted by third parties. Lorena Gaxiola does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Policy Changes

Lorena Gaxiola reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this web site. Such changes will become effective upon such posting, unless explicitly stated otherwise. Lorena Gaxiola encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

Last updated August 2016